Shipping & Delivery
All orders are processed within 24–48 hours and shipped from our UK facility.
Estimated delivery: 5–9 business days across the (UK & EU).
Yes — we ship worldwide.
Delivery times and rates will update automatically based on your location at checkout.
Absolutely. Once dispatched, you’ll receive a tracking link via email or SMS.
You can also track directly via your ElmsNest account.
Yes. Express delivery is available for selected regions.
Options and pricing will appear at checkout based on your address.
Standard UK shipping is Free
Returns & Replacements
You can request changes or cancellations within 1 hour of placing your order.
After that, orders enter production and are no longer editable.
We’ll make it right.
If we’re at fault — wrong, damaged, or defective product — we offer free replacements or full refunds.
Because our items are custom-made, we don’t accept returns for buyer’s remorse.
But if there’s an issue, we’ll work with you directly to fix it.
Email us at info@elmsnest.com with your order number and a brief description (photos help).
We respond within 24 hours — usually faster.
Custom Orders & Support
Yes — for bulk orders, events, or corporate gifting, email us.
We can tailor designs, packaging, and delivery to fit your vision.
Yes. We ship worldwide. International shipping times and fees vary by destination.
Yes. You'll receive a tracking link by email once your order ships.
Contact us. We’ll investigate and resolve it quickly — including reshipment if needed.
Returns & Refunds
Due to the custom nature, returns aren’t accepted unless the item is defective or incorrect.
We’ll fix it. Contact us with photos and your order number — we’ll send a replacement or issue a refund.
Email us at info@elmsnest.com with your order details and reason. Our team will respond fast.
If we’re at fault (wrong or damaged item), we cover return shipping. Otherwise, returns are not accepted.
Payments & Discounts
We accept all major cards (Visa, MasterCard, AMEX), PayPal, and Shop Pay.
Enter the code at checkout. If valid, it will apply before payment.
Check for typos, expiration, or usage limits. Still not working? Email us with a screenshot.
Product & Materials
Yes. We prioritize sustainable materials and use recyclable, eco-conscious packaging.
Yes. Each piece is carefully assembled and quality-checked by our team — no mass factory work.
Our frames use warm LED light for a soft, inviting glow. Safe, low-energy, and long-lasting.
Gifting & Bulk Orders
Yes. You can ship directly to a gift recipient. Optionally, add a gift message at checkout.
Yes. Look for the “Gift Wrap” option on the product page (available on selected items).
Absolutely. For large custom orders, email us at info@elmsnest.com — we offer custom solutions and bulk pricing.
