About Elmsnest
ElmsNest is where meaningful moments become timeless gifts.
Born in the UK, we craft personalized keepsakes — from glowing photo frames to curated plush sets — designed to celebrate love, memory, and connection.
Each piece is thoughtfully made, beautifully packaged, and ready to leave a lasting impression.
This isn’t mass retail. It’s personal, premium, and purposefully different.
No factory-stock gifts. Every item is made-to-order, emotionally intentional, and rooted in personal connection.
We're proudly based in the UK, with fast fulfillment and local support.
To help people celebrate moments that matter — by delivering gifts that feel personal, thoughtful, and lasting.
People who don’t want generic. People who want to give something real, warm, and unforgettable.
Orders & Customization
No — you can check out as a guest. But creating an account gives you faster checkout, order tracking, and easier reordering.
Each customizable product page allows you to upload your photo and add text before checkout. A live preview is usually available.
We work fast. Changes or cancellations are only possible within 1 hour of purchase. Contact us immediately at info@elmsnest.com.
Yes. Most product pages offer a live preview tool showing how your photo and text will appear.
Shipping & Delivery
All orders ship from the UK within 1–2 business days. Delivery takes 5–7 business days depending on location.
Yes. We ship worldwide. International shipping times and fees vary by destination.
Yes. You'll receive a tracking link by email once your order ships.
Contact us. We’ll investigate and resolve it quickly — including reshipment if needed.
Returns & Refunds
Due to the custom nature, returns aren’t accepted unless the item is defective or incorrect.
We’ll fix it. Contact us with photos and your order number — we’ll send a replacement or issue a refund.
Email us at info@elmsnest.com with your order details and reason. Our team will respond fast.
If we’re at fault (wrong or damaged item), we cover return shipping. Otherwise, returns are not accepted.
Payments & Discounts
We accept all major cards (Visa, MasterCard, AMEX), PayPal, and Shop Pay.
Enter the code at checkout. If valid, it will apply before payment.
Check for typos, expiration, or usage limits. Still not working? Email us with a screenshot.
Product & Materials
Yes. We prioritize sustainable materials and use recyclable, eco-conscious packaging.
Yes. Each piece is carefully assembled and quality-checked by our team — no mass factory work.
Our frames use warm LED light for a soft, inviting glow. Safe, low-energy, and long-lasting.
Gifting & Bulk Orders
Yes. You can ship directly to a gift recipient. Optionally, add a gift message at checkout.
Yes. Look for the “Gift Wrap” option on the product page (available on selected items).
Absolutely. For large custom orders, email us at info@elmsnest.com — we offer custom solutions and bulk pricing.
